Return & Exchange Policy
Thank you for shopping with Al Yousuf Accessories! We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the following guidelines:
Returns
- Time Frame: You have 7 days from the date of delivery to return an item.
- Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
- Process: To initiate a return, please contact customer support.
- Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be issued to the original payment method.
Exchanges
- Eligibility: Exchanges are allowed for items of equal or lesser value.
- Process: To request an exchange, please contacting customer support.
- Shipping: Customers are responsible for shipping costs associated with exchanges unless the exchange is due to a defect or error on our part.
Exceptions
- Final Sale Items: Certain items may not be eligible for return or exchange. This will be clearly stated on the product page.
- Customized or Personalized Items: Items that have been customized or personalized cannot be returned or exchanged unless they are defective.
Contact Us
If you have any questions or need assistance with a return or exchange, please contact our customer service team at saferide@alyousuf.com